FAQ

Yes! All products meant to serve food and beverages are dishwasher proof.

Please note, this does not extend to all decorative items.

Yes, I do offer custom made orders ! I love creating things that you will love, so don't hesitate to tell me what you are looking for. You can contact me directly via email at susiespottery@gmail.com, use the contact form on my website or call me (00352 621 15 99 61) to let me now what you have in mind.

Since I know that a lot of you like matching sets, I can also reproduce listed items on my website!

Since I will create this item from scratch just for you, delivery times take between 4-5 weeks (3-4 weeks of production + delivery). Creating pottery is a long process in which each item needs to go through several steps, like throwing, trimming, drying, first firing, glazing and last firing.

This is also the reason why an advance payment of 50% of the total order has to be paid before I start on your custom order. I spent a lot of (happy) time on each item.

If we are creating something completely new together, and you would like to be a little involved, I can send you photos at each step of the process, so you can rest assured that it turns out the way you want it to :)

Yes, all products meant for serving food or beverages are food safe. We only use certified glazes and our stoneware is fired to high temperature to ensure the best possible quality.

All ceramics are hand-made in my studio, in Kautenbach, a small village in the north of Luxembourg.

Susie (that's me!), the owner and creator of Susie's Pottery makes all the ceramics. Sometimes my husband assists in some of the creative processes.

Susie's Pottery ships worldwide.

Shipping within Luxembourg takes 3-4 business days, within the EU 4-7 business days. For non-EU countries, please contact me for the specific delivery period.

Please be aware that shipping times may be affected by the current COVID-19 pandemic.

Please contact me:

Phone: +352 621 15 99 61

Email: susiespottery@gmail.com

I speak Luxembourgish, German, English and French, but if you speak another language, we will figure it out!